Your Journey
We are looking for a skilled and experienced Support Agent for our Customer Support Team in Amsterdam to help us in supporting our German-speaking users. Preferably, you start as soon as possible.
As the German Support Agent you’ll be working in a dynamic, international, open and informal environment. You’ll be working in a team that currently consists of 5 support agents, which at the moment handles requests from customers in 5 languages.
Your typical Day
You will be a pleasant and professional first point of contact for ROMEO’s users, offering advice and helping to maintain the quality and validity of profiles within ROMEO.
- You will be the voice of our German-speaking support by communicating with customers via ticket system, email and online chat
- You will answer our customers’ questions about our products
- You will troubleshoot with users and process suggestions, bugs, and other information to ensure we are constantly improving the user experience.
- You review the bugs/technical issues that users report to see if you can reproduce them for our 2nd level support/development teams.
- You will help us to translate our Website/App as well as marketing material into German
Why us?
ROMEO is the world's most exciting network for gay, bi males, and trans people. Our team consists of over 70 diverse individuals from 15+ countries working in Amsterdam and Berlin. We're proud to connect millions of gay guys all over the world across borders, cultures, and languages.
Apply before May 4 using the form: send us your motivation letter and attach your CV.
About us
ROMEO is the world's most exciting network for gay, bi males, and trans people.
Our team consists of more than 70 colourful people from over 15 countries, working in Amsterdam and Berlin.
We're happy and proud to connect millions of people all over the world - across borders, cultures, and languages