Join Our Team as a German Support Agent in Amsterdam

Permanent employee, Full-time · ROMEO

Your Journey

Are you eager to embark on a fulfilling new career path? We’re thrilled to extend an invitation for you to join our team in Amsterdam as a German Support Agent. This role is not just about a job; it’s about making a real difference in the lives of ROMEO users worldwide while ensuring the safety of our vibrant online community.

As a German Support Agent, your fluency in both spoken and written German will be pivotal.

Join us in creating positive experiences and fostering a secure environment for our community. Your contribution matters, and we can’t wait to welcome you aboard!

Apply now and let’s embark on this meaningful journey together in our Amsterdam office next to Central Station.

Your typical Day

You will be a pleasant and professional first point of contact for ROMEO’s users, offering advice and helping to maintain the quality and validity of profiles within ROMEO.

You will be the voice of our German-speaking support by communicating with customers via ticket system, email and online chat
You will answer our customers’ questions about our products
You will troubleshoot with users and process suggestions, bugs, and other information to ensure we are constantly improving the user experience.
You review the bugs/technical issues that users report to see if you can reproduce them for our 2nd level support/development teams.
You will help us to translate our Website/App as well as marketing material into German

We look for

German (native) speaker with excellent written German communication skills
Strong communication skills in English (verbal and written)
Technical background & a basic understanding about how software works
Experience in customer support with a good focus and an empathetic attitude to handling customer enquiries
Basic knowledge of software testing, mobile applications and desktop solutions is beneficial
Experience in working as a translator for German is beneficial
Speaking a third language (e.g. Spanish, Italian, French) is beneficial

We offer

Preferably, you start as soon as possible
A dynamic, international, open and informal environment
You start with a 12-month temporary contract that could potentially turn into permanent
Flat company hierarchy and open communication
Direct reporting to Head of Community
Holiday pay (8% of salary paid out annually in May)
Generous pension benefits
Travel allowance
All necessary equipment (Macbook Air, etc.)
Inspiring queer environment that values freedom, honesty, inclusivity, and growth

Why us?

ROMEO is the world's most exciting network for gay, bi males, and trans people. Our team consists of over 70 diverse individuals from 15+ countries working in Amsterdam and Berlin. We're proud to connect millions of gay guys all over the world across borders, cultures, and languages.

Apply before April 22nd using the form: send us your motivation letter and attach your CV.

Apply for this job

About us

ROMEO is the world's most exciting network for gay, bi males, and trans people.
Our team consists of more than 70 colourful people from over 15 countries, working in Amsterdam and Berlin.
We're happy and proud to connect millions of people all over the world - across borders, cultures, and languages

Apply for this job

We are looking forward to hearing from you!

Thank you for your interest in ROMEO. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to job@planetromeo.com.